March 21, 2017
As of 4:09 EST on March 20, U.S. Customs and Border Protection (CBP)
communicated to the trade community that they encountered some issues with the
ACE system which may have resulted in your drivers experiencing some service
delays last evening. CBP indicates that their issues have now been resolved,
and they have resumed regular operations.
CBP message: The intermittent ACE Portal and EDI processing issues,
Monday, 3/20/17, as announced in CSMS# 17-000152, were due to network issues
and have now been RESOLVED.
This CBP downtime caused a backlog of entries to be processed and drivers
experienced service delays for several hours from late afternoon until midnight
last night. Livingston’s Driver Contact Center shared all information we had
received from CBP with carriers who were checking on the status of their
We’d like to assure you that we are doing everything we can to minimize any
impact CBP’s system outage may have on your business.
Affiliated USA / A Livingston Company